We hope you love everything you buy from Alnee, but if for any reason you are not entirely satisfied with your recent order(s), we will gladly accept returns of items that are in new condition, with original tags attached. Return items must not be washed, worn or altered– just return your item(s) to us within 7 days from the date you signed for the parcels. You can expect your refund in 7-14 days from the date we receive your returned item(s).
If the goods we sent you are faulty, you may return them to replace or get a refund. Returning application should be issued within 7 days from the date you received the orders. You will cover all reasonable and customary ground shipping fees.
Please note that we may not be required to provide a refund if you continue to use the goods after discovering the fault.
If you receive wrong items from Alneed, please return back to Alneed – and we'll arrange for a replacement. Alneed will cover all reasonable and customary ground shipping fees.
Returning Bundle or Promotional Discount Items
If you return an item bought as part of a bundle or with a promotional discount and you do not return everything – not to worry. We will reimburse you for what you do return, minus the value of the discount or freebie.
Alneed offer exchanging orders in 7 days you received, before they are washed, worn or altered. Extra price should be paid and credit price can be spent or refunded. You will cover reasonable cost issued by exchanging orders.
Final Sale Orders and Other Unreturned Orders
All Final Sale merchandise cannot be returned.
Other Unreturned orders
1) Package is broken during shipping, but items are good (We will compensate you relevant losses).
2) Items are broken after using (Can be repaired, charges will be covered by you).
3) Items have been washed, worn or altered.
4) You received the items more than 7 days.
5) package is blocked in customs
Guys, when u have any problem with the order and want to ask for refundment, then pls contact our customer service. But may we draw ur attention? Because we are in China and u are abroad, then all deals are international . For all credit card refunding, it will take about 2 weeks to 3 months for the banks to process the refundment and for you to get the money thx.
Steps to return an online purchase by mail
1) Contact with customer service to apply for returning (Must contact before returning).
2) Pack your return in the original shipping package, if possible.
3) Include all original packaging and accessories. (We can process a return with a small deduction on your refund if all original packaging and accessories are missing.)
4) Send your return the address you confirmed from customer service.